SAFE Service
Speedy, Accurate, Friendly, and Ensured SAFE Service
The SAFE Service will solve customer inconveniences.
Speedy Service
Service is provided speedy through the service manager system and courtesy equipment service.
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Speedy Parts Supply and Service
- * Nationwide parts supply within 8 hours
(limited to domestic stock only) - Nationwide service dispatch within 4 hours
(for equipment breakdowns)
※ Delays are possible if sent to the warehouse at night or on weekends.
- * Nationwide parts supply within 8 hours
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Courtesy Equipment Service
If a wheel loader (966~980) or a wheel excavator (06W) is sent to the warehouse in an emergency, a replacement equipment service is provided.
※ Delays are possible if sent to the warehouse at night or on weekends.
Accurate Service
Comprehensive and systematic equipment management solutions are provided utilizing the data of the equipment’s present condition detected in real time through the product link system.
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Equipment Management Solution
Customized solutions are provided by checking the equipment location, condition, and fuel consumption in real time, which is checked with the product link system, using the vision link system; and by analyzing the data in detail.
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CSA Service
Equipment is managed from diverse aspects through equipment site, appearance and oil check, and through the product link system.
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Equipment Condition Diagnosis
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Equipment History Provision
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Scheduled Oil Sampling
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Satellite Management System
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Friendly Service
Customer satisfaction is ensured with friendly Service such as the call center and service improvement program.
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Parts stocks Inquiry Service (parts.cat.com)
The PC/mobile parts stock inquiry service is provided so that Caterpillar parts stock can be checked easier and faster. Parts stock at home and abroad, prices, and pictures can be viewed by visiting parts.cat.com.
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Service Improvement Program
Customer’s opinions are collected to improve satisfaction with the service and the customer satisfaction survey of service/part customers is conducted to strengthen customer relationships.
- Service/Parts Purchase
- Customer Satisfaction Survey
- Service Issue Improvement
Ensured Service
Ensured Service is provided at the Cheonan Service Facility (largest in Korea) maintenance center and training center.
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Parts Warranty Extension
The warranty of genuine Caterpillar parts is 1 year. (Applicable to parts purchased after July 2015/Some parts are excluded)
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Shop Service Procedure
- Reception
- Disassembly Inspection
& Quotation - Consultation about the
Maintenance Site
- Conduct Maintenance
- Complete Maintenance
& Performance Test
- Shipping-Out
- Service Monitoring
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Repair Guarantee
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Repair Period Guarantee Policy
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Engine Dynamo Test
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Dynamometer Bench Test
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Technical Training
'HAEIN Learning(Training) Center' implements technical training on construction machinery and motorized/industrial equipment for internal employees and external customers.